• Digital Business

    Digital Business

    Better Customer Experience

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    Flexible Collaboration

    Better Employee Experience

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    KEHA Center

    Design and Implementation of Digital Work Environment – Within Just a Month

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    Business Productivity

    Better Business Experience

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    Rapala

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    Intelligent Cloud

    Better Cloud Experience

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    Danish Cancer Society

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  • Process Innovation

    Process Innovation

    Better Business Process

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    Innofactor Skilli

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Digital Business

Digital Business Creates the Basis of Our Customers’ Operations on the Web

  • We digitalize our customers’ processes by making use of the most advanced IT solutions
  • Our designers create a unique service experience for end-users in the digital channels: the web, social media, and mobile applications
  • We always provide technologically integrated and advanced services that integrate with backend systems and offers advanced analytics to support business

Our objective is to offer a better experience for our customers and their end-customers.

Digital business and services primarily consist of creating cross-channel experiences. The customer’s brand must be represented well across the web, social media, and mobile channels. Our service design team creates an individual and unique experience for the customers using the services.

However, to have services that look good is not enough. Digital business requires process modifications, self-service design, and seamlessly integrating the solutions to the operational backend systems. Our expertise in business IT solutions help customer organizations to move towards service experiences that exceed all expectations. We help customers gain fast results on their way to digitalization in a continuously changing operational environment where new, often cloud-based business models can start a whole different ballgame on a moment’s notice.

Examples of Our Services

With the help of our solutions, our customers have produced an enhanced customer experience in their digital channels, improved their service, and increased their net sales.

With the help of our service design tool box and together with our customers, we build cross-channel processes that both support an excellent customer experience and boost internal processes. Our User Experience experts deliver easy-to-use, user interfaces that users will love even in the most challenging operating environments. Our portfolio includes solutions for various customer cases, such as digital customer service, self-service solutions, and customer dialogue. Marketing produces truly measurable data and enables improved business decisions. Our solution combines business with marketing data.

More Information

Jyrki Vepsäläinen
Vice President, Digital Experience
jyrki.vepsalainen@innofactor.com
+358 44 722 7106
Contact us!