Digital Business

Digital Business Creates the Foundation for Our Customers’ Operations on the Web

  • We facilitate the digital transformation of our customers’ processes by utilizing the most advanced IT solutions
  • Our service designers create a unique service experience for end-users in the digital channels: the Web, social media, and mobile applications
  • We always deliver comprehensive and technologically advanced services that are integrated with back-end systems and offer advanced analytics to support business

Our aim is to provide a modern experience to our customers and to their end-users

Digital business and electronic services are primarily about creating experiences on a channel-independent basis. The customer’s brand must be presented favorably on the web, social media, and mobile channels. Our talented service design team creates a unique and differentiated experience for the customers who use the services.

However, it is not enough that the service looks good. Digital business requires process modifications, self-service design, and the seamless integration of solutions with back-end business systems. Our experience in business technology solutions helps our customer organizations deliver service experiences that exceed expectations. We help our customers achieve quick results on their journey of digital transformation in a constantly changing operating environment, where new business models based on cloud technology can change the playing field at a moment’s notice.

Examples of Our Services

With the help of our solutions, our customers have produced a superior customer experience in their digital channels, improved their service and increased their net sales.

With the help of our service design tool box and in collaboration with our customers, we build cross-channel processes that support an excellent customer experience and boost internal processes. Our User Experience experts deliver easy-to-use user interfaces that users will love even in the most challenging operating environments. Our portfolio includes solutions for various customer cases, such as digital customer service, self-service solutions, and customer dialog. Marketing produces genuinely measurable data and enables improved business decisions. Our solution combines business data with marketing data.

More Information

Jyrki Vepsäläinen
Vice President, Digital Experience
jyrki.vepsalainen@innofactor.com
+358 44 722 7106
Contact us!