Service Design

  • Transform your organization to support Service Excellence
  • Create consistent customer experiences in every channel
  • Impress your customers with world-class design

Fast Usable Results and Continuous Development

Customers of today require a unique, personalized service — one size does not fit all. Service Design combined with utilization of customer data allows you to deliver magic moments at each stage of customers’ journey.

Customer-centric design principles and continuous cooperation with end-users, service personnel and business decision makers enable services that are lovable, usable and profitable. High quality service design is a set of tools and competences that helps you create meaningful and cherished customer experiences with good usability and accessibility.

Empowering Our Customers with Service Design

Our service design process continues from design to implementation and continuous development and optimization. We design digital services that are easy to implement because of Innofactor group’s understanding of software development and technologies.

We promise a quick start for excellent co-operation with our Customer Camp concept and you pay only for results. Customer-centered thinking helps us to create services that respond not only to customer needs but also business objectives. We also help you to develop customer experience keeping GDPR point of view in mind. We deliver — our track record proves our ability of creating digital services for commercial, public and membership-based organizations.

More Information

Jyrki Vepsäläinen
Vice President, Digital Experience
+358 44 722 7106
Contact us!