• Digital Business

    Digital Business

    Better Customer Experience

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  • Population Register Center Banner Picture

    Population Register Center

    In the Core of Citizens' Digital Services – Designing Service Views for Finnish Citizens

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  • Flexible Collaboration

    Flexible Collaboration

    Better Employee Experience

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  • KEHA Center Banner Picture

    KEHA Center

    Design and Implementation of Digital Work Environment – Within Just a Month

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  • Business Productivity

    Business Productivity

    Better Business Experience

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  • Rapala Banner Picture


    ERP-Managed Leadership and Cascading the Best Processes

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  • Intelligent Cloud

    Intelligent Cloud

    Better Cloud Experience

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  • Danish Cancer Society Banner Picture

    Danish Cancer Society

    Up-to-Date Customer Information with the Help of Cloud-Based Analytics Services

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  • Process Innovation

    Process Innovation

    Better Business Process

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  • Innofactor Skilli Banner Picture

    Innofactor Skilli

    Our Objective is to Double the Learning Results and Enable High-Quality Education with Limited Resources

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Service Design

  • Transform your organization to support Service Excellence
  • Create consistent customer experiences in every channel
  • Impress your customers with world-class design

Fast Usable Results and Continuous Development

Customers of today require a unique, personalized service — one size does not fit all. Service Design combined with utilization of customer data allows you to deliver magic moments at each stage of customers’ journey.

Customer-centric design principles and continuous cooperation with end-users and business decision makers enables services that are lovable, usable and profitable. Service Design is a set of tools and competences that helps you create meaningful and cherished customer experiences.

Empowering Our Customers with Service Design

Our unique service design process continues from design to implementation and continuous development. We design digital services that are easy to implement because of Innofactor group’s understanding of software development and technologies.

Concrete early phase concepting guarantees 100% usable results. Customer-centered thinking helps us to create services that respond not only to customer needs but also business objectives. We deliver — our track record proves our ability of creating digital services for commercial, public and membership-based organizations.

More Information

Jenny Nyman
UX Manager
+358 400 524 774
Contact us!