Engage your customers digitally in a way that's most convenient for them
The modern digital organization serves its customers personally, effectively and on their terms regardless of time, place or device. Innofactor helps organizations to put their customer in the center and design engaging, personalized digital customer services in all channels where their customers are present. This ensures end users have a best-in-class customer experience, as well as quick and convenient access to relevant services and information.
Get Started with Innofactor Customer Experience Journey
As a leading Nordic provider of digitalization and cloud solutions and working closely with world class partners such as Microsoft and Episerver, Innofactor has the expertise to help your organization take the next step in modernizing your digital customer experience.
Learn more about the five phases of Innofactor's Customer Experience Journey below!
- Our cloud-based solution and delivery model guarantees delivery on time and within budget.
- Our flexible Nordic resource pool ensures you get the right people for your project.
- We understand our customers' industries, customers and employees, and have a great communication model throughout the whole implementation.
- You will save time and money as your solution is delivered according to scope and plan.
- You will get a solution that really fits your needs.
How we deliver?
- Innofactor Agile way of working
- Our empowered team(s) consist of cross-functional competences working towards a common goal
- Continuous service development ensures rapid releases.
- We work closely together with our customers to achieve the goals we set
- We emphasize users' motivation (e.g. highlighting key benefits), training, hands on support and usage, especially in the beginning of the use of the new system.
- We help you create a playbook detailing how to use the systems right.
- We co-create a benefit plan with you that details how the benefits of your new solution should be realized and measured.
- You will get full return on your investment after your system is fully used, in the right way, and an unique digital experience for customers.
- Your data quality and user satisfaction are improved and workload to your IT-support is lower.
- You start seeing the benefits from the system early on.
How we deliver?
- We help you plan the right adoption path for your new solution including defining your starting point and objectives, planning, change support, measuring and analysis
and continuous development
- We support you in motivating your employees by highlighting the key benefits, train them and give hands on support when needed.
- We will deliver a benefit plan, engaging training materials and videos.
- With the help of your employees our architecture makes fast and cost-effective changes possible, and we dedicate a solution specialist for you during the service.
- Our managed service and continuous development process takes care of both updating your solution, as well as the playbook and user documentation.
- We also offer re-training your employees as a part of our service.
- Your solution always fits your current business situation and your employees' needs.
- You will save time and money by focusing more resources on supporting your own business.
- You can ensure that you will get maximum benefits from your solution throughout its lifecycle.
How we deliver?
- We offer reliable managed cloud service including regular updates and 24/7 customer service.
- We also offer continuous development service with an updated roadmap, a dedicated service manager and a solution specialist to help you maximize your benefits.
- We deliver system updates, updated roadmaps, benefit plan documents, training materials and videos.