Dynamics 365 workshop: Enable Always On Service with Innofactor & Enreach

18.5.2022 | Discover Workshop | Session 2

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18.5.2022 09:00 - 10:30 (UTC+02:00)
Online workshop

Dynamics 365 workshop: Enable Always-On Service with Innofactor & Enreach 

"The future of digital omni-channel customer service"

Enable Always-On Service: Offer 24/7 digital omni-channel customer service and develop a 360-degree view of your customer.

Language: This workshop will be presented in Finnish

As innovation becomes a constant, organizations are pushed to leverage intelligent bots, self-service, automation, and unified routing to ensure customer service teams are properly resourced to provide real-time omni-channel support.
We'd like to invite you and your team to attend our Microsoft Discover workshop on Enabling Always-On Service.

The Discover workshop is designed to inspire you with new ideas and success stories of modern businesses leveraging technology to drive growth, help you discover new opportunities within your own business where you can deliver unmatched workplace productivity, and allow you to experiment with the latest tools from Microsoft Business Applications.

During this event you will learn how to:

  • Scale customer service operations to match customer demand with enhanced agent productivity, 360-degree view of the customer and 24/7 support.
  • Deliver a world class digital customer experience through omni-channel interactions, personalized customer conversations and customer focused engagement.
  • Empower customer service agents with the right tools at the right time by scaling expert knowledge, employee engagement, and internal communication channels.
  • Improve customer service KPIs such as case resolution time and customer satisfaction.

Space is limited, register today!


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