In Copenhagen, short distances, heavy traffic and limited parking opportunities lead to many people choosing bikes or public transport for everyday life. Few, however, can completely ignore the flexibility provided by a car for i.e. meetings, family visits outside the city or large purchases. DriveNow makes it easy to borrow a modern, safe car for a shorter period of time.
"We notice a steadily increasing interest and have recently added 200 cars to our car park, which operates around Copenhagen as well as in the 'satellite divisions' in Dragør and Ballerup," says Steen Herløv Andersen, Operational Manager at DriveNow Denmark – Operated by Arriva.
Automated workflow eases the workload
The fast-growing car-sharing service is owned by BMW, operates in 13 European metropolitan areas, and is operated in Denmark on a franchise basis by Arriva. The growth, however, has led to a significant administrative burden in the form of a growing number of parking fines – currently around 30–40 per day.
"It is the customer who parks illegally. But it is us, the car operator, who receives the fine and has to pay it. We subsequently invoice the customer, which is a complex process involving registration searches, switching systems, manual copy-paste and mail printing," explains Steen Herløv Andersen.
"It takes a really long time and the employee who is responsible for the task has an incredibly hard time keeping up with it for long periods. With so many manual processes, there are also slight errors, which is bothersome to both the customers and to us," he adds. That is why DriveNow asked Innofactor to create a workflow that can assist and, to a large extent, automate the work of re-billing the parking charges.