- Digitalization of our society has changed patient expectations towards almost real-time rapid responses, personalized services and convenient access.
- Advanced analytics, cloud, IoT and other new technologies enable radically new possibilities to plan and deliver care.
These changes present a significant need for healthcare organizations to rethink how they operate and deliver their services so that these may be offered more equally and effectively leverage digital channels and cloud technology.
Our Customer Stories in Healthcare and Welfare
More Personal Digital Customer Experience
Provide your patients with a new more personal and engaging customer experience
- Customers have increasing expectations to receive service on their terms, regardless of time and place
- Seamlessly coordinated digital and physical care services are important for patient engagement and therapy adherance
Higher Operational Productivity
Get a holistic 360-view to your customers throughout the organization and increase efficiencies by digitalizing your processes with our services
- Healthcare and welfare organizations operate in an increasingly competitive environment and their operational efficiency is under scrutiny both in the private as well as the public sector.
- Under these circumstances it's important to have a holistic customer understanding and the ability to continuously improve operational processes.
Modern Employee Experience
Empower healthcare professionals by making their work easier and more meaningful
- Self-service, the ability to engage patients remotely through remote appointment solutions and chat and modern productivity tools enable healthcare professionals to focus on the essential.
- This leaves them more time to focus on demanding cases and professionally motivating work.
Secure Cloud Platform
Create a flexible, secure and cost efficient cloud platform for your healthcare services, taking GDPR requirements into account
- Todays modern IT-services are increasingly cloud based.
- Healthcare and welfare organizations have a particular interest to ensure that their cloud transformation is comprehensively managed and executed with the highest level of information security.
Transform your operations from reactive treatment to proactive and predictive care by leveraging preventive diagnostics and advanced analytics
- We believe that the collection and analysis of customer health information will form the basis of operations and decision making in future health care organizations.