Service Industry

Your journey to become a modern professional services organization starts here.

Change in the Nordic Service Industry is Huge 

  • Global players are arriving in almost all service sectors in the Nordics.
  • Consolidation is making competition even harder, and at the same time there are more start ups and freelancers.
  • There is increasing competition for talent.
  • There is a demand of new kind of services – both b-to-b and b-to-c sectors.
  • Traditional face-to-face interaction between customer and service provider is disrupted by digitalization.
  • Customers expect more personal, real-time proactive servicesi in cloud and through mobile apps.
  • A.I. will challenge current business models.

Innofactor has leading Nordic expertise and customer references in helping service industry organizations to

  • Deliver new types of services effectively and increase customer satisfaction with modern digital customer service and customer relationship management (CRM)
  • Lower operating costs by automating tasks and digitalizing your business processes with agile, cloud basd ERP solutions
  • Increase employee satisfaction and productivity with modern productivity tools and digital collaboration solutions
  • Move your line-of-business applications to the cloud
  • Help you make quality everyone's business and manage your ISO 9001 certified quality system with modern quality management solutions

Our vision of modern service industry organization is based on over 20 years of working with dozens of organizations. We help our customers to shape their own vision and build a digital organization that addresses the needs and challenges of four key audiences: customers, service professionals and organizational leadership.

More Personal Digital Customer Experience

Provide your customers a new, more personal and engaging customer experience

  • There is heavy competition to attract new customers while keeping the current ones.
  • More and more customers are searching information from the web and mobile devices.
  • The design of digital services are becoming more and more important.
  • Customers have increasing expectations to receive service on their terms, regardless of time and place.

Our expertise

  • We help you to market your services in a new modern way on the web and mobile devices, and to get better qualified leads.
  • We help you put the customer in the center through more personal, omni-channel services.
  • With our help, your service organization successfully plans, creates and deploys easy to use digital services that enable extensive self-service and work seamlessly on any type of device.

Our solutions and services

  • Service design
  • Web aites and mobile apps
  • Marketing automation
  • Chat, bots, service desk & remote appointments

 

 

Higher Operational Productivity

Get a holistic 360°-view to your customers and increase efficiencies by digitalizing your processes with our services

  • Service organizations operate with higher competition for customers and employees.
  • Service organizations must continuously improve their performance and cost-efficiency at the same time.
  • Under these circumstances it's important to have a holistic customer view and the ability to continuously improve operational processes.

Our expertise

  • Innofactor has years of experience in working with Nordic service organizations helping them to improve their sales efficiency, headcount and resourcing optimization, better project and service management, quality and finance processes.
  • We offer beter visibility to operations and achieve higher productivity through implementing modern cloud-based operational solutions.

Our solutions and services

  • Customer Relationshit Management (CRM)
  • Enterprise Resource Planning (ERP)
  • Project and Portfolio Management (PPM)
  • Field Service
  • Human Resources and Talent Management
  • Quality Management Solutions (e.g for ISO 9001 organizations)

Modern Employee Experience

Empower your service professionals by making their work easier and more meaningful

  • There is increasing competition for talent.
  • It's important to offer service professionals modern digital. productivity tools and employee experiences.
  • Modern productivity tools enable service professionals to focus on the essential.
  • This leaves them more time to focus on demanding cases and professionally motivating work.

 

Our expertise

  • We'll help you make service professionals' daily work more meaningful and rewarding.
  • Innofactor has strong competencies in helping customer organizations modernize their employee experience and onboarding employees to effectively use new solutions through training and engagement programs.

Services and solutions

  • Secure mobile productivity and collaboration tools
  • Teams
  • Training and engagement programs for e.g. O365, mobile work and collaboration

Secure Cloud Platform

Create a flexible, secure and cost efficient cloud platform for your own services, taking GDPR requirements into account

  • Todays modern IT-services are increasingly cloud based.
  • Organizations have a particular interest in ensuring that their cloud transformation is comprehensively managed and executed with the highest level of information security.

Our expertise

  • Innofactor has leading Nordic expertise with transferring customer services and infrastructure to the cloud and providing customers with managed cloud services and continuous development.
  • We also have leading solutions for GDPR compliant personal data log management for service organizations.

Solutions and services

  • Design, implementation and adoption of cloud services
  • Managed cloud services and continuous development
  • Cloud security, governance and DevOps design
  • GDPR compliant log management of personal data

Data-Driven Business

Make better decisions based on real-time information, and reinvent your business models

  • We believe that the collection and analysis of customer and operational information will form the basis of actions and decision making in future service organizations.
  • AI will challenge our current business models, and you must be ready to re-invent your way of doing business.

Our expertise

  • Innofactor has designed and deployed environments that collect information from web, marketing automation and all opetrational systems.
  • We provide ready-made analytics solutions that support the service organization's support and management functions in their daily decision making.
  • We have the ability to help organizations to change their service models based on data analytics.

Solutions and services

  • Ready-made BI solutions supporting service organization management decision-making
  • Customized BI solutions
  • IoT solutions
  • Advanced analytics leveraging AI and machine learning

 

Some of our products and solutions for service industry organizations

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