Kommunal is the largest trade union in Sweden. It has more than 500,000 members in approximately 230 different occupations. The majority of Kommunal's members work in local government, but the union is also seeing steady growth among private sector employees.
Kommunal needed to find a new, more modern and sophisticated information system to replace its 17-year-old member database. The purpose of the new solution was to help the union provide a full range of services to its members as well as include membership management, contract management, and account management functionality. It was important for Kommunal to implement a flexible solution that met the diverse needs of its various professional groups while also supporting the processes, regulations, and structures that are typical of a trade union.